MelonChat is a premium conversational cloud platform that enables businesses to manage two-way Live Chat, design bulk messaging campaigns, schedule critical notifications, and organize contact groups under a unified dashboard.
Engage in real-time two-way text conversations directly with SMS members. Support agents use the Live Chat dashboard to receive and reply to messages, which are delivered instantly to the customer's mobile phone as SMS text messages.
Distribute notifications, shipping alerts, or business announcements simultaneously to segmented recipient lists or contact groups.
Send text-to-speech voice broadcasts to large groups of recipients. Fully customize the message content, voice gender, and speech language, with automated delivery tracking.
Queue important messages for future release times and manage upcoming dispatches (cancel or reschedule) directly from the Scheduled Queue dashboard.
Store, edit, and select canned responses and common templates to speed up communications and ensure tone compliance.
Organize business contacts into custom groups (e.g., "Drivers", "Staff", "Customers") to quickly auto-populate campaign distributions.
Access full Message Detail Records (MDR) listing timestamps, direction, status (Sent, Delivered, Failed), and delivery failure reasons directly from carrier feeds.
Place and receive business voice calls directly inside your laptop browser. No physical desk phones or hardware are required. Work seamlessly from anywhere—at home, in the office, or on the road—using only your laptop and a headset.
Every inbound and outbound voice call is automatically logged with connection details, durations, and status records. Call audio recordings are preserved securely in the cloud and are available for playback or download directly from the dashboard.
Define custom success keywords (e.g. "1" or "YES") for campaigns. The system automatically scans replies, computes success percentages, and logs interested customers into a live Leads list.
Initiate voice calls with one click from chat headers, call logs, campaigns, and Zoho contacts. Leverages browser WebRTC or rings your physical deskphone via Asterisk AMI fallback.
Synchronize contacts directly from Zoho CRM into MelonChat. Keep customer records, names, and phone numbers updated and shared across your entire support team.
Full-featured Campaign list and analytics dashboards are integrated into the Admin panel, allowing managers and superadmins to review company campaign metrics and leads.
Failed campaign voice calls (due to no-answer or line unavailable status) are automatically placed back into the scheduled queue up to 5 times, with a 10-minute retry pause between attempts.
MelonChat facilitates seamless, instant two-way SMS messaging and voice calls by bridging mobile carrier networks with our business conversational dashboard.
Outbound: Sent from MelonChat via API, through the Telephone System to the member's handset.
Inbound: Sent from the handset, routed via Carrier/Telephone System Webhooks directly onto the Live Chat screen.
Outbound/Inbound Calls: Handled directly on the agent's laptop browser using the built-in softphone. Audio is streamed in real-time through the Telephone System carrier trunk, with call details and recordings automatically preserved in the secure logs database.
MelonChat operates strictly on an opt-in basis. Users must give explicit, affirmative consent prior to receiving message campaigns. Consent is captured via digital web forms equipped with unchecked-by-default opt-in agreements or when a user initiates a conversation. Under no circumstances do we purchase, scrape, or import unsolicited lists.
All message templates and broadcasts support standard carrier opt-out directives. Customers can reply with **STOP**, **QUIT**, **CANCEL**, or **UNSUBSCRIBE** at any time. When these commands are received, the system flags the sender and prevents any further text transmissions automatically.
Message delivery frequency is determined by active business events (e.g. appointment alerts, support ticket updates). Message and data rates may apply. Carriers are not liable for delayed or undelivered messages.
For support, general inquiries, or partnership opportunities, email us at:
info@melon-chat.com